What is customer experience, where and how does it happen, and what role do communities play? Marie Taillard, L’Oréal Professor of Creativity Marketing at ESCP business school, shares her insight.
Articles on the subject: Economy
The latest McKinsey report on China paints a picture of young luxury consumers leading digital lives but still traditional in their purchasing habits. As the generation that will be making half of global luxury purchases in a very near future, best listen to what they have to say.
While Swiss watch exports to France are hampered by "yellow vest" protests, it's a very different picture in the United Kingdom where brands are building stocks ahead of the country's departure from the EU.
In its latest report on the 100 largest luxury goods companies globally, Deloitte consultancy firm discusses the factors that will secure future growth – and these no longer include history and heritage.
From YouTubers “flexing’” their luxury goods to a new generation of more conscious clients, perceived value in Fine Watchmaking is a hot topic.
Swatch Group is struggling to convince investors. Its share price has been virtually flat since January, after losing 42% over the last seven months of 2018. Richemont, in comparison, is making headway. Meanwhile, French luxury groups are flying high.
The latest report on the Swiss watch industry by US investment bank Morgan Stanley, in association with Swiss consultancy LuxeConsult, points to accelerated polarisation within the sector. The main players are growing at significantly higher than average rates while seeing their market share increase.
In January, JD.com, China’s second-largest e-commerce platform, announced a strategic investment in Xinyu Group, China’s biggest offline watch retailer. The partnership will give rise to China’s largest watch retail alliance, if not the largest in the world.