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Jaeger-LeCoultre launches a new customer programme
News

Jaeger-LeCoultre launches a new customer programme

Tuesday, 14 May 2019
By The FHH Journal editors
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The FHH Journal editors

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Jaeger-LeCoultre has debuted its Care Program, comprising a digital platform and an up to eight-year international limited warranty on its clocks and watches.

In the course of spring 2019, Jaeger-LeCoultre customers can register exclusively their Jaeger-LeCoultre clocks and watches on a dedicated online platform that enable them to manage their personal collection and to benefit from the Maison’s personalized new services – the Jaeger-LeCoultre Care program. Timepieces under the original International limited warranty today will be eligible for the warranty extension upon online registration to this program on jaeger-lecoultre.com/services. After their registration, Jaeger-LeCoultre clients will receive personalized services throughout the life of their timepieces. The set of new services will be managed via a dedicated online platform available in 12 languages (English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, simplified and traditional Chinese, Japanese and Korean). Wechat users will also benefit from the program thanks to the integration of the platform.

Care Program platform homepage © Jeager-LeCoultre
Care Program platform homepage © Jeager-LeCoultre

Designed to foster an intensified relationship with customers around the world, the Care program is supported by Jaeger-LeCoultre’s global multi-channel network to meet customers wherever they prefer to shop or connect with the Maison. Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre’s official POS [and e-commerce partners] globally, regardless of whether they have made their purchase in store or online.

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